RETURNS.

RETURNS POLICY

HOME SMILE KIT

You can return your home smile kit to Your Smile Direct up to but not after 14 days of receipt of your order.

Please note items must be returned within this time-frame only and be in a saleable condition.

This means returning the item to us in its original condition, sealed, unused, and in its original packaging.

Please note for legal reasons cosmetic products can only be returned if all seals and packaging are unbroken.

Once we have received the returned Home Smile Kit we will consider the condition of the goods being returned before authorising refunds.

This assessment can generally take between 3-5 business days upon receipt in our offices, but please understand this can take longer during office closures due to holiday periods.

SMILE CLINIC APPOINTMENT

If you are unable to attend your appointment at one of our Smile Clinics, please let us know within 48 hours of the scheduled time.

You can call us on 044 880 066 during business hours and re-schedule or cancel the appointment. If the appointment is missed or if you are more than 15 minutes late, you will be charged the full price of the scan.

INVISIBLE ALIGNERS

Aligners are a medical custom-made device so once your personal treatment is signed and payment is received we cannot offer a refund as they are exempt from a cooling off period.

RETURNS PROCESS

PLEASE FOLLOW THE STEPS BELOW WHEN RETURNING YOUR PURCHASE:

– Pack your items in the original packaging.

– Include all original packing materials and manuals.

– Please let us know you’re planning to return your Home Smile Kit by emailing [email protected] with your full name, phone number and email address.

– Send to: 2nd Floor, Maple House, 26 Kilmacud Road, Stillorgan, Dublin

– Please send via trackable service for proof of delivery.

RECEIVING REFUNDS

Once we have received your returned item and it has been processed, you'll receive an email to let you know that your refund has been issued. This will be reflected on your credit card statement within 5 to 10 days of the return being processed, depending on your financial institution.

FAULTY ITEMS

If you have received a product that is faulty and wish to receive a new item, please call our team on 044 880 066 and this will be processed for you.

RETURNS NOTICE/DISCLAIMER

Getting your perfect smile is risk free! If you find you are not suitable for treatment after taking your home evaluation, we will REFUND your full payment.