www.YourSmileDirect.com is a site operated by YourSmileDirect Ltd. We are registered in Ireland are located at 2nd Floor, Maple House, 26 Kilmacud Road, Stillorgan, Dublin.

Terms of Use

www.YourSmileDirect.com is a site operated by YourSmileDirect Ltd. We are registered in Ireland are located at 2nd Floor, Maple House, 26 Kilmacud Road, Stillorgan, Dublin.

Please read the details set out below carefully before using the website. On this page you can find all the Terms and Conditions on which you may make use of our website www.YourSmileDirect.com, whether as a guest or as a registered user. By accessing our website, you agree that you accept these Terms of Use and that you agree to abide by them. If you do not agree to these Terms of Use, please refrain from using our website.

1. Our Website:

1.1. Security procedures:

  • You must not knowingly misuse our website or transmit any virus or harmful material to this website. You must not attempt to gain unauthorised access to our website or to our database.
  • In the event of such a breach, your right to use our website will cease immediately and we will report this breach to the relevant law enforcement authorities.
  • We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material due to the use of our website.
  • If you choose, or you are provided with, a user identification code, password or any other piece of information, you must treat such information as confidential, and you must not disclose it to any third party. As part of security procedure, we have the right to disable any user identification code or password, at any time, if you have failed to comply with any of the provisions of these Terms of Use.

1.2. Affiliations:

Our website may contain links to third party websites. YourSmileDirect is not responsible for the content or privacy policies of those websites, and including these links on our website should not be considered as endorsement or recommendation to these third party websites. As a result of this, please note that these websites may be governed by separate terms and conditions which should be referred to by visiting those web pages.You must not establish a link from any website that is not owned by you.

If you wish to make any use of material on our website other than that set out above, please address your request to help@yoursmiledirect.com.

2. Data Protection and Liability:

2.1. Nothing in these Terms or in the pages of the website shall limit our liability for death or personal injury arising from our negligence, or for fraud, or for misrepresentation as to a fundamental matter, which cannot be excluded or limited under applicable law. YourSmileDirect.com has a privacy policy which is a part of these Terms of Use and this website. Any personal information obtained from you will be processed in accordance with the Privacy Policy and by using our website you consent to such processing and you warrant that information provided by you is correct and accurate.

2.3. Additionally, by using our website, you abide by the fact that Internet transmissions are never completely secure. You understand that any message or information you send to our website is subject to possible intercepted by third parties.

3. Copyright:

3.1. All intellectual property rights in our website, and in the material published on it, is owned by or licensed to us. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

3.2. Our status (and that of any identified contributors) as the authors of material on our website must always be acknowledged.

3.3. No part of the materials on our website should be used for commercial purposes without obtaining a licence to do so from us or our licensors.

3.4. You may print off one copy, and may download extracts, of any page(s) from our website for your personal reference and you may draw the attention of others within your organisation to material posted on our website, however, you must not republish, redistribute or amend the copies of any materials you have printed off.

3.5. If you print, copy or download and store any part of our website in breach of these terms of use, we will cease your right to use our website immediately and you must, at our option, return or destroy any copies of the materials you have made.

4. Restrictions and Governing Law:

4.1. To register with us or use the services and products that we provide on our website you must be over 18 years of age only, and information contained on our website does not amount to an invitation to clients who are under 18 to buy any services or products.

4.2. The terms on this website are governed by the Laws of Republic of Ireland whose courts have exclusive jurisdiction is respect of any dispute which may arise.

4.3. We retain the right to bring proceedings against you for breach of these Terms of Use in your country of residence or other relevant country.

5. General notes on this website and the Terms and Conditions which govern it:

5.1. We may revise and amend these Terms of Use from time to time without notice and therefore you must agree to review the terms regularly to take notice of any changes.

5.2. Some of the provisions contained in these Terms of Use may also be superseded by provisions or notices published elsewhere on our website.

5.3. If the need arises, we may suspend access to our website, or close it indefinitely.

5.4. Whilst we have taken reasonable steps to ensure the accuracy and correctness, the material on our website could include technical inaccuracies or typographical errors. Our website and the information contained on it are delivered on an "as-is" and "as-available" basis. All information provided on our website is subject to change without notice and may be out of date at any given time.

We disclaim all liability and responsibility arising from any reliance placed on the commentary and any materials posted on our website by any visitor to our website, or by anyone who may be informed of any of its contents.

6. Our products (Warranties and Disclaimer)

6.1. Clear aligner therapy is unpredictable. YourSmileDirect.com does not guarantee a successful treatment outcome. Individual results will vary.

6.2. YourSmileDirect.com warrants that its products:
(i) shall conform to the specifications represented in the treatment setup approved by the dental team;and
(ii) are free from defects in material and workmanship.

YourSmileDirect.com shall not be liable for:
(i) any defects that are caused by neglect, misuse, or mistreatment of its products by the doctor, patient, or any third party;
(ii) any defects that are caused by failure to follow directions including (but not limited to) wearing aligners out of sequence, not wearing aligners for the entire duration of the specified wear schedule or wearing aligners for less than 22 hours per day;
(iii) any products being used in combination with other third party products.

6.3. Cooling off period: Aligners are considered a medical device and are therefore a customised product and are exempt from cooling-off period.

6.4. Disposing of Aligners: Patients are warned not to throw out any aligners until they have completed their treatment and are also warned to keep the final aligner before their retainer in the event the retainer breaks.

6.5. Foreign or Agent Bank charges may also apply and may be deducted when YourSmileDirect product is purchased.

7. Cancellation:

7.1. Cancellation or rescheduling of confirmed appointments require 48 hours notice.

7.2. Failure to cancel or reschedule within this 48 hour notice period as well as arrivals to clinic exceeding 15 minutes of confirmed appointment time will result in you being charged the full appointment fee without exception.

7.3. For any appointment queries please us a call at +44 (0) 3308080447 during standard business hours or contact us via INFO@YOURSMILEDIRECT.COM

8. Personal Consent:

You consent to YourSmileDirect contacting you by text message and email for the purpose of receiving information on treatment, appointment reminders, confirmation of payment, results and discounts and offers.

8.1. You acknowledge that appointment reminders by text are an additional service and that these may not take place on all occasions and that the responsibility of attending appointments or cancelling them still rests with you. You understand that if you are not able to keep an appointment you will phone YourSmileDirect to cancel.

8.2. Text messages are generated using a secure facility but you understand that they are transmitted over a public network onto a personal telephone and as such may not be secure.

8.3. All patients have the right to change their minds and 'opt out' of this service via text or email. If you no longer wish to receive these reminders please notify team at YourSmileDirect.

8.4. YourSmileDirect does not currently offer a reply facility to enable customers to respond to texts or emails directly.

8.5. You agree to advise YourSmileDirect if your mobile number or email address changes, as this will effect treatment and outcome.

Privacy Policy

Your Smile Direct Limited is a data controller which means we have a responsibility to decide how and when your data is used and to ensure it is used correctly in all situations. Your Smile Direct Limited has its registered office at 2nd Floor, 26 Kilmacud Road, Maple House, Stillorgan, Dublin, Ireland, company number: 590428 . We put our customer privacy at the heart of everything we do and we hope that our Privacy Policy described below is easy to understand and clear to you. We reserve the right to modify and update this Policy at any time without notice. When and if we do update the Policy we will publish it on our website (www.yoursmiledirect.com) so you should check the Policy whenever you intend to send us information about yourself. Our Privacy Policy applies to all our customers. For further details of our processing of your information, please ensure that you read and understand your loan conditions that form part of the registration process.

Your data

We may keep any information that you provide when you fill in any forms on our website or when you contact us, plus we may keep details of any transactions that you carry out through our system, details of your visit to our website and the details of resources that you access using our website. All data (personal information) submitted to Your Smile Direct Limited on our website by you is taken to be accurate and correct. By agreeing to our terms and conditions and privacy policy you are also agreeing not to use other people’s data. If we suspect a possible fraud or false identity, we may pass information to fraud prevention agencies or the police. We may check details with fraud prevention agencies and if you provide false or inaccurate information or we suspect fraud, this information may be recorded. Fraud prevention agency records will be shared with other organisations to help make decisions on your credit, motor, household, life and other insurance proposals or claims.

Your consent

On submitting your personal information to Your Smile Direct Limited you are consenting to us checking the following:

  • Our internal databases and records
  • Fraud prevention agencies
  • We will provide you with access to any information we have about you in accordance with the Privacy Act. If you would like to access this information please contact us by writing to us at Your Smile Direct Limited, 2nd Floor, 26 Kilmacud Road, Maple House, Stillorgan, Dublin, Ireland or emailing us at info@yoursmiledirect.com. Some information may be required by the local law, legal enforcement procedures or other bodies with relevant powers or jurisdiction. If you do not provide all of the information requested, we may not be able to provide you with our products or services effectively or at all.

    Data security

    We do our best to protect your personal data that you have shared with us. We protect that information in transit using secure socket layer (SSL) encryption technology. Your Smile Direct Limited uses firewalls and the latest encryption technology to ensure our web site is secure and that all customer data is protected and encrypted.

    IP Addresses and cookies

    Through our website we may collect information about your computer, including your IP address, browser type and version and operating system information for system administration and to report aggregate information to our advertisers. All this information is purely statistical and does not identify any individual.
    Note: that affiliates and advertisers who advertise on our site may use cookies, but we do not have access to them or control over them. If you do not want to allow access to the cookies on your system then you can set your browser to refuse cookies. However, doing so you will not be able to enjoy full use of this site.

    Your Rights

    We may contact you by phone, fax, post, email and SMS to tell you about our products, services and promotions. We will only do this if you have agreed to it in your application form. You have a right to opt out of us contacting you for marketing purposes or sharing information about you with other companies for marketing purposes by contacting us at: info@yoursmiledirect.com or by sending us a written letter to: Your Smile Direct Limited, 2nd Floor, 26 Kilmacud Road, Maple House, Stillorgan, Dublin, Ireland and letting us know your decision.

    Data processing

    Our aim is to process data efficiently, only use it where absolutely needed to give you a better experience and service. This could include but is not limited to fraud prevention, money laundering and other criminal activities. We may also use data to help us improve the customer experience you have, statistical analysis or assess credit risks or suitability for third party products. In addition to personal and financial information, we may collect information about your computer including your IP address, operating system and browser type. We may use 'cookies' which involve information being stored on your computer browser. Most websites use cookies to improve the overall customer experience and how the website works as well as to provide relevant information to customers at the right time. You can choose to block cookies in your web browser by changing your browser settings. If you choose not to accept cookies this may affect the quality of our visit to Your Smile Direct.

    Sharing your data

    We use personal information for the purpose of carrying out our business activities -providing the products and services you have requested. We may use your information to help make business decisions that enable us to offer a better service. We may also use your information for marketing purposes but only if you have not made a request for us not to do so. We may, if legally compelled to do so, supply your information to authorities should they require it to conduct investigations. By using this website you consent to us collecting and using your personal information as described in this privacy policy. We reserve the right to change this privacy policy at any time and without notice. We may also pass your information to third party financial services companies for the purpose of them telling you about their services or products. We may pass your details onto 3rd parties for marketing of products and services that they feel may be of interest to you. The following sectors are the industry types you can expect to receive 3rd party products, information, services or special offers from - Automotive, Broadband, Call Centre, Charity, Competition Sites, Debt, Education, Entertainment\Gaming\Leisure, Fashion, Finance, FMCG, Freebie Sites, Gambling, Gardening, Government, Health & Beauty, Home & Lifestyle, Mobility, Home Improvement, Household, IT/Technical, Insurance (Life, Home, Automotive, General, Private Medical, Travel), Legal Services, Lottery, Mail Order, Market Research, Music, Pension, Pharmaceutical, PPI, Premium Rate, Publishing/Media, Retail, Sport, Telecoms, Toiletries/Cosmetics, Travel, Utilities. We may also supply your data to these sectors via agencies/brokers.

    Third party websites

    Our website may contain links to third party websites. Please note that if you follow a link to any such website, we do not accept any liability or responsibility, because these websites have their own Terms & Conditions and Privacy Policies. By agreeing to our privacy policy, and signing up with Your Smile Direct, you agree that on occasions where we cannot help you, that we pass your details on to a carefully vetted partner that we think we can still help you. You may email us at info@yoursmiledirect.com to prevent this from happening, but you are under no obligation to commit to our partners’s services, and they are designed to help you with your requirements. You can request your information The UK Data Protection Act provides you with the right to access information held about you. Any such request may be charged a fee of €10 to meet our costs in providing you with details of the information we hold about you. If you require such information please contact us as below.

    Contact us

    We welcome any of your concern or questions regarding our privacy policy and any services that we offer to you. Please send an email to info@yoursmiledirect.com, write to us at Customer Services, Your Smile Direct Limited, 2nd Floor, 26 Kilmacud Road, Maple House, Stillorgan, Dublin, Ireland or call 03308080447 if you have any questions or comments about your personal information.